Privacy Policy

Scope of This Policy

This policy applies to information collected through the 777Pack website and through communications initiated from the website, including inquiry forms, quote requests, file uploads, email links, and WhatsApp contact links.

It does not automatically apply to third-party websites, social media platforms, logistics providers, payment providers, or other external services that may have their own privacy policies.

Information We May Collect

The information we collect depends on how you use the website and what information you choose to provide. It may include:

• Name, company name, job title, country, and preferred language.
• Email address, telephone number, WhatsApp number, and other contact details.
• Project information such as product type, required capacity, bottle size, packaging method, factory dimensions, project location, budget range, and expected timeline.
• Files you choose to upload, such as bottle drawings, factory layouts, water-analysis reports, specifications, and reference images.
• Technical information such as IP address, browser type, device type, operating system, referring page, visited pages, and approximate location derived from technical data.
• Communication records when you contact our sales, project, or after-sales teams.

Inquiry Forms and Uploaded Data

When you submit a contact form, request a quotation, or upload a document, the information is used to understand your request and communicate with you. Because bottled-water projects often require technical review, your submission may be shared internally with relevant sales, engineering, project, quality-control, installation, or after-sales personnel.

Information may also be shared with an appropriate long-term manufacturing partner when necessary to evaluate equipment configuration, technical feasibility, production schedule, or pricing. We aim to limit such sharing to information reasonably needed for the project.

Cookies and Similar Technologies

Cookies are small files or identifiers stored on or associated with your browser or device. The website may use cookies and similar technologies for functions such as:

• Remembering basic website preferences.
• Maintaining website security and preventing misuse.
• Understanding how visitors navigate the website.
• Measuring page performance and identifying technical problems.
• Supporting embedded media, forms, chat, or third-party website functions.

You can usually control cookies through your browser settings. Blocking certain cookies may affect some website features. Where required, a separate cookie notice or consent tool should be used to provide more detailed choices.

Analytics and Website Measurement Tools

We may use website analytics or performance tools to understand traffic sources, page visits, device types, visitor interactions, and website performance. These tools may process technical identifiers and usage data.

The exact services used may change as the website develops. Before publication, this section should be updated to identify the tools actually installed, such as website analytics, advertising conversion tracking, heatmaps, embedded video services, or form-protection tools.

How We Use Information

We may use collected information to:

• Respond to inquiries, quotation requests, and technical questions.
• Evaluate project requirements and prepare equipment, process, layout, delivery, and service proposals.
• Coordinate with relevant project personnel and manufacturing partners.
• Provide installation, commissioning, training, spare-parts, warranty, and after-sales support.
• Maintain communication records and manage ongoing customer or partner relationships.
• Improve website content, navigation, security, and technical performance.
• Prevent fraud, misuse, unauthorized access, or other security incidents.
• Comply with legal obligations and protect legitimate business interests.

We do not intend to sell personal information to advertisers. Any marketing communication should include a reasonable way to unsubscribe or request that further promotional communication stop.

When Information May Be Shared

Information may be shared with:

• 777Pack employees and contractors who need the information to perform their duties.
• Long-term manufacturing partners involved in technical evaluation, production, inspection, or project execution.
• Service providers supporting website hosting, email, forms, analytics, cybersecurity, file storage, logistics, installation, or communication.
• Professional advisers, insurers, authorities, or other parties when reasonably necessary for legal, security, or compliance purposes.
• A successor organization in connection with a legitimate business restructuring, acquisition, or transfer, subject to applicable requirements.

We aim to share only information reasonably necessary for the relevant purpose and to select service providers and partners with appropriate confidentiality and data-handling practices.

Data Retention

Information is generally retained for as long as reasonably necessary to respond to inquiries, prepare and revise project proposals, manage contracts, provide equipment support, maintain business records, resolve disputes, and meet legal or operational requirements.

Retention periods may differ depending on the type of information. For example, an unanswered website inquiry may be kept for a shorter period than technical and commercial records related to an installed production line.

Data Protection and Security

We use reasonable administrative, technical, and organizational measures intended to protect information from unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, password management, secure hosting, software updates, backups, and limiting access to personnel with a business need.

No internet transmission, email system, website, or storage method can be guaranteed to be completely secure. You should therefore use appropriate care when deciding what information to submit online.

International Processing and Transfers

777Pack serves international customers and coordinates activities between China, Indonesia, customers, manufacturing partners, logistics providers, and service personnel. Your information may therefore be accessed, processed, or stored in a country different from the country where you are located.

Data-protection rules may differ between countries. Where required, we should use appropriate contractual, organizational, or other safeguards for relevant international transfers.

Your Choices and Privacy Rights

Depending on your location and applicable law, you may have rights or choices concerning your personal information, which may include asking us to:

• Confirm whether we hold personal information about you.
• Provide access to certain personal information.
• Correct inaccurate or incomplete information.
• Delete information when retention is no longer required.
• Restrict or object to certain processing.
• Stop sending promotional communications.
• Provide information in a portable format where applicable.

We may need to verify your identity and may retain certain information where required for contracts, warranty, accounting, security, dispute resolution, or legal compliance.

Third-Party Websites and Services

The website may link to WhatsApp, LinkedIn, YouTube, Facebook, TikTok, maps, embedded videos, or other third-party services. When you use those services, their own terms and privacy policies apply. 777Pack does not control all data-handling practices of independent third parties.

Changes to This Privacy Policy

We may update this policy to reflect changes in the website, business operations, service providers, technologies, or legal requirements. The updated version should be posted on this page with a revised “Last updated” date.

Contact Us About Privacy

Questions, requests, or concerns about this Privacy Policy or personal information can be sent to the contact below.